Terms & Conditions

Melafz — End User Terms of Service & Licence Agreement

Last updated: 26 June 2026

These Terms & Conditions ("Terms") are a legal agreement between you ("you", "your") and Melafz ("Melafz", "we", "us", "our") and govern your use of the Melafz mobile application and any related websites and services (together, the "Service").

Please also read our Privacy Policy, which forms part of these Terms.

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. About us and how to contact us

• Service / trading name: Melafz
• Operated by: Ahmed Rasooli, a sole trader trading as "Melafz" (England & Wales)
• Address: Unit 1, Watling Gate, 297-303 Edgware Road, London, NW9 6NB
• Contact: support@melafz.com

2. The Service

Melafz is a lyrics-first digital songbook for singers and performers. It lets you store song lyrics, transliterations and translations, organise them into notebooks and setlists, keep a calendar of gigs, and perform from a large-text performance mode. We may add, change or remove features over time.

The Service is currently provided free of charge. We may introduce paid features in the future (see section 9).

3. Eligibility and your account

• You must be at least 16 years old to use the Service.
• You may hold one account per email address. You must provide accurate information and keep it up to date.
• You are responsible for keeping your password confidential and for all activity that happens under your account. Tell us promptly at support@melafz.com if you think your account has been compromised.
• You must not let anyone else use your account, and you must not use anyone else's account without permission.

4. Licence to use the Service

In return for you agreeing to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the Melafz app on a device you own or control, and to use the Service, for your own personal and professional music use, in accordance with these Terms and any applicable app-store rules.

This licence is not a sale. We and our licensors retain all rights in the Service that are not expressly granted to you.

5. Your content

You keep ownership of the content you create in Melafz — your lyrics, notes, notebooks, setlists, gig entries and similar ("Your Content").

To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, reproduce and display Your Content solely to provide and maintain the Service for you (for example, to sync it to your account and show it back to you across the app). This licence ends when you delete the relevant content or your account, except for copies retained as described in our Privacy Policy or required by law.

You are responsible for Your Content. By adding it, you confirm that:

• you have the right to store and use it (including any lyrics, translations or third-party contact details you enter); and
• it does not break the law or these Terms.

We do not routinely monitor Your Content, but we may remove or restrict content that we reasonably believe breaches these Terms or the law, and we may suspend accounts that do so.

Copyright note: song lyrics may be protected by copyright owned by others. Melafz is a personal tool for storing and performing material you are entitled to use. You are responsible for ensuring your use of any lyrics is lawful (for example, that you have the necessary rights or that your use is permitted).

6. Acceptable use

You agree not to:

• use the Service for any unlawful, harmful, fraudulent or infringing purpose;
• upload or store content that is illegal, defamatory, obscene, hateful, or that infringes others' rights;
• attempt to gain unauthorised access to the Service, other users' accounts, or our systems;
• interfere with or disrupt the Service, or introduce malware;
• copy, scrape, reverse-engineer, decompile or attempt to extract the source code of the Service, except to the limited extent that applicable law permits and cannot be excluded;
• resell, sublicense or commercially exploit the Service without our written permission; or
• misuse another person's personal data that you enter into the Service.

7. Our intellectual property

The Melafz app, its name and branding, design, text, graphics and software (excluding Your Content) are owned by or licensed to us and are protected by intellectual property laws. You may not use our name, logo or branding without our prior written permission.

8. Availability, changes and "as is" nature

We aim to keep the Service available and reliable, but we provide it on an "as available" basis. We may update, change, suspend or withdraw all or part of the Service, for example for maintenance, improvement, security or legal reasons. Some features may be offered as previews/beta and may change or be removed.

Because the Service stores your data in the cloud, we recommend you keep your own copies of any important content (for example, by exporting or noting down lyrics that matter to you).

9. Subscriptions and payments (future paid features)

The Service is currently free. If we introduce paid features or subscriptions, the following will apply (and we will make specific terms clear at the point of purchase):

• Billing through the app stores. Purchases made through the iOS App Store or Google Play are processed by Apple or Google under their terms and payment methods, not directly by us.
• Auto-renewing subscriptions (if offered) will renew automatically for the chosen period until cancelled, and the price and renewal terms will be shown clearly before you buy. You can manage or cancel renewals in your App Store / Google Play account settings.
• Cancellation and refunds. Your statutory rights as a consumer apply (see section 10). Refunds for app-store purchases are generally handled under Apple's or Google's refund policies. Where the Consumer Contracts Regulations 2013 give you a 14-day right to cancel digital content, note that this right can be lost once you ask for the content to be made available immediately and acknowledge the loss of that right.
• Price changes will be notified in advance and will not apply retroactively to a period you have already paid for.

10. Your statutory rights as a consumer

If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer-protection laws. Among other things, digital content we supply must be of satisfactory quality, fit for purpose, and as described. Nothing in these Terms affects those statutory rights, and where any part of these Terms conflicts with them, your statutory rights prevail.

For more information about your rights, contact your local Citizens Advice (https://www.citizensadvice.org.uk).

11. Disclaimers

To the extent permitted by law, and without affecting your statutory rights:

• the Service is provided without warranties that it will be uninterrupted, error-free, or that it will meet your specific requirements; and
• we are not responsible for loss of content that you did not keep your own copy of, where that loss was not caused by our breach of these Terms or our failure to use reasonable care and skill.

12. Our liability to you

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any of your non-excludable statutory rights as a consumer.

Subject to that:

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.
• We are not liable for business losses. The Service is for your personal and professional music use; we will have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
• Where the Service is provided free of charge, then to the maximum extent permitted by law our total liability to you arising from the free Service is limited to £100. Where you have paid for the Service, our total liability for any claim is limited to the greater of (a) the amount you paid in the 12 months before the event giving rise to the claim, or (b) £100 — except for the liabilities that cannot be limited as set out above.

13. Indemnity

If you are using the Service other than as a consumer (for example, for a business), you agree to indemnify us against reasonable losses, damages and costs we suffer arising from your breach of these Terms, your misuse of the Service, or your infringement of any third party's rights through Your Content. This does not apply to consumers acting outside a business.

14. Suspension and termination

• By you: you may stop using the Service and delete your account at any time (by contacting us and, where available, from within the app).
• By us: we may suspend or end your access if you materially or repeatedly breach these Terms, if we are required to by law, or if we stop providing the Service. Where reasonable and lawful, we will give you notice.
• Effect: on termination, your licence to use the Service ends. We will handle your data as described in our Privacy Policy.

15. Changes to these Terms

We may change these Terms from time to time (for example to reflect new features, or legal or regulatory changes). If we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app or by email. If you continue to use the Service after changes take effect, you accept the updated Terms. If you do not agree, you should stop using the Service.

16. App-store terms

You obtained the app from the Apple App Store or Google Play, and your use is also subject to that store's terms. The following additional terms apply.

16.1 Apple App Store

If you downloaded the app from the Apple App Store, you acknowledge and agree that:

1. These Terms are between you and Melafz only, and not with Apple. Melafz, not Apple, is solely responsible for the app and its content.
2. Apple has no obligation to provide any maintenance or support for the app.
3. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
4. Apple is not responsible for addressing any claims by you or a third party relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer-protection or similar law.
5. In the event of a third-party claim that the app infringes intellectual property rights, Melafz (not Apple) is solely responsible for the investigation, defence, settlement and discharge of that claim.
6. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
7. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.
8. You must also comply with applicable third-party terms (for example, your wireless data plan) when using the app.

16.2 Google Play

If you downloaded the app from Google Play, your use is subject to the Google Play Terms of Service. You acknowledge that Google is not responsible for the app or these Terms, and that these Terms are between you and Melafz only.

17. General

• Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours, for example if we sell or reorganise our business, provided this does not reduce your rights.
• Severability. If any part of these Terms is found to be unenforceable, the rest will continue to apply.
• No waiver. If we delay enforcing these Terms, that does not prevent us from enforcing them later.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.
• Third-party rights. Except as stated for Apple in section 16.1, no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Events outside our control. We are not responsible for failures or delays caused by events beyond our reasonable control.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you will benefit from any mandatory protections of the law of the country in which you live, and legal proceedings may be brought in the courts of England and Wales or, where the law allows, the courts of the part of the UK in which you live. If you are a business, the courts of England and Wales have exclusive jurisdiction.

19. Contact and complaints

Questions or complaints about the Service or these Terms:

Melafz — support@melafz.com — Unit 1, Watling Gate, 297-303 Edgware Road, London, NW9 6NB